RETURNS, SHIPPING AND DELIVERY
What You Need to Know
Indie’s Sleepwear wants to ensure all of our customers are satisfied with every order, if you place a order with us be sure you select the right color and size. Due to Covid-19 we will not be allowing returns.
If your order has not been shipped and you would like to cancel it, contact us at indies.contactinfo@gmail.com and you will receive a shopping credit.
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Allow 24 to 48 hours for processing, orders will be shipped from 5-7 business days.
HELP CENTER
HOW DO I CANCEL MY ORDER?
Please contact our customer service team as soon as possible at indies.contactinfo@gmail.com
I'VE MADE A MISTAKE CAN I CHANGE MY ORDER ?
We will certainly do all we can to alter your order, however this is not always possible due to time constraints. If you make a mistake when placing your order, please contact us at our customer service at indies.contactinfo@gmail.com
HOW DO I TRACK MY ORDER? AND DO IÂ HAVE TO SIGN?
You will be e-mailed tracking details once your order has been processed. Also you will have to provide a signature upon receiving your order.
WHY DIDN'T I RECEIVED MY ORDER?
We always recommend tracking your order . There is a chance the courier may have been unable to deliver your parcel, we always recommend you check around your house or with your neighbors in case they have signed for your delivery. Alternatively, there may be an address query or delay in customs in which the courier will need to contact you in order to resolve the issue. Please ensure you include both your contact number and email when processing an order through our store. Unfortunately parcels do sometimes go missing in transit. Contact us immediately via indies.contactinfo@gmail.com , we do ask you to please allow for the required 10 working days to pass before we declare the order as missing.
I HAVEN'T RECEIVED MY TRACKING/ ORDER INFO.
We strongly advise our customers to check their junk folders and any other folders in their email inbox. Should you still be unable to locate the correspondence, get in touch, there may have been an error with the email address we have.